Assessor Resource
PUADEFIN002A
Process voice communications
Assessment tool
Version 1.0
Issue Date: May 2024
Workers normally perform this activity within routines, methods and procedures, which require some discretion and judgement. The majority of work is performed under supervision, at the same time maintaining high levels of accuracy, personal accountability and security.
This unit covers the competency required to process communications in a language other than English to enable information to be reported to appropriate personnel for further analysis and reporting.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)